SF Bay SUV

Terms & Conditions

SF Bay SUV LLC
Effective date: October 2, 2026
Last updated: October 2, 2026

These Terms & Conditions ("Terms") apply when you use www.sfbaysuv.com, book a ride with SF Bay SUV LLC ("SF Bay SUV," "we," "us," or "our"), or receive text messages from us. By booking a ride, you agree to these Terms. Please also read our Privacy Policy.

SF Bay SUV is a small, owner-operated chauffeured black SUV service in the San Francisco Bay Area. We offer airport transfers (SFO, SJC, and OAK), hotel runs, hourly service, and event transportation.

SMS Terms

Program name: SF Bay SUV ride notifications
Sent from: +1 (510) 674-0820

What messages you will receive

  • Ride texts: booking confirmations, courtesy reminders about 24 hours and 1 hour before pickup, chauffeur and vehicle details, and flight-delay and pickup coordination messages.
  • We do not send marketing or promotional text messages.

How to opt in

You can agree to receive ride texts in any of these ways:

  • By phone (verbal consent): When you book by phone at 510-634-6021, we will ask whether you would like ride updates by text. If you say yes, we record your consent, including the date and time.
  • In writing by email or text: When we ask by email (bryon@sfbaysuv.com) or by text whether you would like ride updates by text, you reply agreeing to receive them. We keep a record of your reply.
  • On our website: By checking the optional ride-texts box on the booking form at www.sfbaysuv.com.

After you opt in, we send a text confirming your enrollment with instructions for help and opting out. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

  • Consent is not a condition of purchase. You can book and ride with us without agreeing to receive texts. If you don't opt in to texts, we will contact you by phone or email instead.

Frequency and cost

  • Message frequency varies. Ride texts depend on how many trips you book.
  • Message and data rates may apply. Check your mobile plan for details.

How to opt out or get help

  • Reply STOP to any message to cancel. You will receive one final message confirming you are unsubscribed, and then no more texts. You can also reply CANCEL, END, QUIT, or UNSUBSCRIBE.
  • To start again, reply START or contact us.
  • Reply HELP for help, or contact us at bryon@sfbaysuv.com or 510-634-6021.

Other SMS terms

  • Carriers are not liable for delayed or undelivered messages.
  • Please tell us if you change or give up your mobile number.
  • Mobile numbers and SMS opt-in consent are never sold, rented, or shared with third parties or affiliates for marketing purposes. See our Privacy Policy for details.

Booking and Confirmation

  • You can request a booking by phone, email, text, or the booking form on our website.
  • A booking is confirmed only after we confirm it to you by text, email, or phone. A request is not a confirmed booking.
  • Please give us accurate pickup and drop-off addresses, times, passenger count, luggage details, and flight information. We are not responsible for delays or problems caused by wrong or incomplete information.
  • We recommend booking in advance. Availability is confirmed in writing when we confirm your booking.

Pricing and Quotes

  • Rates depend on the trip and are confirmed for each booking or shown on your invoice.
  • Quotes are based on the trip details you give us. If the trip changes (for example, added stops, a different route, or extra time), the price may change.
  • Tolls, parking, airport fees, extra stops, and gratuity, when they apply, are shown on your quote or invoice.
  • A processing fee may apply, as shown on your invoice.

Payment

  • We bill by invoice through our payment processor, Square. Payment is due as stated on your invoice.
  • Square processes card payments. We do not store full card numbers.

Cancellations and Changes

Cancellations

  • Airport and point-to-point rides: You can cancel for free up to 24 hours before your scheduled pickup time. If you cancel less than 24 hours before pickup, the full quoted fare is charged.
  • Hourly and event bookings: You can cancel for free up to 72 hours before your scheduled pickup time. If you cancel less than 72 hours before pickup, the full booked amount, including any hourly minimum, is charged.
  • How to cancel: Call 510-634-6021 or email bryon@sfbaysuv.com. A cancellation counts from the time we receive it, and we will confirm it in writing. If your pickup is less than 24 hours away, please call so we get the message right away.

Changes

  • Changes: You can change your pickup time, date, or addresses at no charge if you ask at least 24 hours before pickup, as long as we are available. Within 24 hours of pickup, we will do our best to accommodate a change but cannot guarantee it.
  • If a change makes the trip longer (for example, extra stops, more distance, or more time), the price may change. We will confirm any new price before the ride.
  • For airport pickups, you do not need to tell us about flight delays because we track your flight. Please tell us right away if your airline, flight number, or arrival date changes.

No-shows

  • No-shows: If you are not at the pickup location and we cannot reach you by phone or text within 30 minutes after the scheduled pickup time (or, for airport pickups, by the end of the free airport waiting time below), the ride is a no-show and the full quoted fare is charged. Waiting charges are not added on top of a no-show charge.
  • If you can't find your chauffeur, please call 510-634-6021 before you leave the pickup location or book another ride.

Wait Time and Delays

  • For airport pickups, we track your flight and adjust the pickup time for delays when we can.
  • Non-airport pickups: The first 15 minutes after your scheduled pickup time are free. After that, waiting time is $1.50 per minute.
  • Airport pickups: Free waiting time starts when your flight actually lands: 45 minutes for domestic flights and 60 minutes for international flights, to allow for baggage and customs. Flight delays never count against you. After the free waiting time, waiting time is $1.50 per minute.
  • Hourly bookings: Your booked time starts at the scheduled pickup time, and waiting during your booking is included. Time beyond your booking is billed at your booked hourly rate.
  • If you are running late, please call 510-634-6021 so we can plan. Any waiting charges will be shown on your invoice.
  • Traffic, weather, road closures, and other events outside our control can cause delays. We will do our best to keep you updated, but we are not responsible for delays we cannot reasonably control.

Passenger Conduct

To keep everyone safe and comfortable:

  • Everyone must wear a seat belt. Children must use a car seat or booster seat as required by California law. Child seats are available on request; please ask when you book.
  • No smoking or vaping in the vehicle. Alcohol is allowed only as permitted by law.
  • No illegal drugs, illegal activity, or abusive or unsafe behavior.
  • The chauffeur may refuse or end a ride if a passenger's behavior is unsafe or unlawful.
  • You are responsible for damage to the vehicle caused by you or your group. If the vehicle needs cleaning or repair beyond normal use, reasonable cleaning or damage costs may be charged, with the amount shown on your invoice.

Vehicle Capacity

  • For safety and legal reasons, we cannot carry more passengers than the vehicle has seat belts, or more luggage than fits safely.
  • Passenger and luggage limits are confirmed at booking based on the vehicle. Please tell us your passenger count and luggage when you book.

Lost Items

Please check the vehicle before you leave. If you leave something behind, contact us as soon as possible. We will make reasonable efforts to return lost items, but we are not responsible for items left in the vehicle.

Limitation of Liability

  • We work hard to get you where you need to be on time, but we are not responsible for missed flights, missed events, or other indirect or consequential losses caused by delays we cannot reasonably control, such as traffic, weather, accidents, road closures, or wrong information given to us.
  • To the extent allowed by law, our total liability for any claim related to a ride is limited to the amount you paid for that ride.
  • Nothing in these Terms limits any liability that cannot be limited under California law.

Governing Law

These Terms are governed by the laws of the State of California. Any dispute will be handled in the courts of the California county where SF Bay SUV LLC is based.

Changes to These Terms

We may update these Terms from time to time. We will post the new version on this page and change the "Last updated" date. The Terms in effect when you book apply to that booking.

Contact Us

SF Bay SUV LLC
Owner: Bryon Broumand
Email: bryon@sfbaysuv.com
Phone: 510-634-6021
Text messaging number: +1 (510) 674-0820
Website: www.sfbaysuv.com